{"id":1657,"date":"2018-09-04T08:12:22","date_gmt":"2018-09-04T15:12:22","guid":{"rendered":"http:\/\/107.22.183.175\/?p=1657"},"modified":"2018-09-03T18:46:10","modified_gmt":"2018-09-04T01:46:10","slug":"enhance-your-pipedrive-and-zendesk-integration","status":"publish","type":"post","link":"https:\/\/mindthevirt.com\/enhance-your-pipedrive-and-zendesk-integration\/","title":{"rendered":"Pipedrive and Zendesk Integration"},"content":{"rendered":"<p>If your Customer Service System and your Sales CRM are separated it is important to integrate the systems. Without a proper integration either your Sales or Customer Service team might be missing important informations. This free Pipedrive and Zendesk integration will help you solve this issue.<\/p>\n<p>Recently I had to use <a href=\"https:\/\/www.zendesk.com\/?variant=a\">Zendesk<\/a> as our customer success system and <a href=\"https:\/\/www.pipedrive.com\/\">Pipedrive<\/a> as our Sales CRM. I have worked with Salesforce\u00a0for the past 6-8 years and love it. Moving to Zendesk and Pipedrive was quiet a bit of change for me. While these two systems are cheaper than Salesforce they do have a couple of drawbacks. When I started out with both systems I was looking for a Pipedrive and Zendesk integration and came across the official <a href=\"https:\/\/www.zendesk.com\/apps\/support\/pipedrive\/\">Pipedrive plugin for Zendesk.<\/a><!--more--><\/p>\n<p><a href=\"http:\/\/107.22.183.175\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1658 size-medium\" src=\"http:\/\/107.22.183.175\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM-300x175.png\" alt=\"Pipedrive and Zendesk integration\" width=\"300\" height=\"175\" srcset=\"https:\/\/mindthevirt.com\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM-300x175.png 300w, https:\/\/mindthevirt.com\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM-768x448.png 768w, https:\/\/mindthevirt.com\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM-1024x597.png 1024w, https:\/\/mindthevirt.com\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM-975x569.png 975w, https:\/\/mindthevirt.com\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM.png 1133w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>The integration costs $3\/per agent, per month. With this integration you will be able to view\u00a0 Organizations, People, Deal and Activity data within Zendesk. However the data itself is not actually synchronized and therefore tickets cannot be attached to an Organization which might exist already in Pipedrive.<\/p>\n<p>&nbsp;<\/p>\n<p>I wrote a Python script called\u00a0<a href=\"https:\/\/github.com\/mindthevirt\/syncpipedrive\">syncpipedrive.py<\/a> which synchronizes Organizations and People form Pipedrive to Zendesk. This will make sure your Zendesk always an up to date copy of the Organizations and People data from Pipedrive. This will allow your Service Organization to create tickets and attach them to an existing Organizations.<\/p>\n<p>To run the script, you&#8217;ll need to configure your credentials in config.json<\/p>\n<pre class=\"theme:dark-terminal plain:false plain-toggle:false popup:false expand-toggle:false trim-whitespace:false trim-code-tag:false mixed:false show_mixed:false lang:sh decode:true \">{\r\n  \"zendesk\": {\r\n    \"enduserurl\": \"https:\/\/{subdomain}.zendesk.com\/api\/v2\/users.json?role\\[\\]=end-user\",\r\n    \"orgurl\": \"https:\/\/{subdomain}.zendesk.com\/api\/v2\/organizations.json\",\r\n    \"username\": \"\",\r\n    \"apikey\": \"\",\r\n    \"url\": \"{subdomain}.zendesk.com\"\r\n  },\r\n  \"pipedrive\": {\r\n    \"apikey\": \"\"\r\n  }\r\n}<\/pre>\n<p><a href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/226022787-Generating-a-new-API-token-\">How to find your\u00a0 Zendesk API key?<\/a><br \/>\n<a href=\"https:\/\/support.pipedrive.com\/hc\/en-us\/articles\/207344545-How-to-find-your-personal-API-key\">How to find your Pipedrive API key?<\/a><\/p>\n<p>After filling in the config.json, add the following script to a cronjob. Be sure to have config.json and syncpipedrive.py in the same folder otherwise it won&#8217;t find the configuration file.<\/p>\n<pre class=\"plain:false plain-toggle:false show-plain-default:false expand-toggle:false trim-whitespace:false trim-code-tag:false mixed:false show_mixed:false lang:python decode:true\">##############################################################\r\n# Copyright (c) 2018 MindTheVirt, Inc. All rights reserved.  #\r\n#                     -- @MindTheVirt --                     #\r\n##############################################################\r\n\r\n\r\nimport json\r\nimport requests\r\nfrom datetime import datetime\r\n\r\nstartTime = datetime.now()\r\n\r\n# retrieve config for pipedrive and zendesk\r\n\r\nwith open('config.json') as config:\r\n    data = json.load(config)\r\n    zenuser = data['zendesk']['username']\r\n    zenapi = data['zendesk']['apikey']\r\n    pipeapi = data['pipedrive']['apikey']\r\n    orgurl = data['zendesk']['orgurl']\r\n    enduserurl = data['zendesk']['enduserurl']\r\n\r\n# zendesk authentication\r\nuser = zenuser + '\/token'\r\npwd = zenapi\r\n\r\nurls = []\r\nurls.append(orgurl)\r\nurls.append(enduserurl)\r\nfor url in urls:\r\n    response = requests.get(url, auth=(user, pwd))\r\n    if response.status_code != 200:\r\n        print('Status:', response.status_code, 'Problem with the request. Exiting')\r\n        exit()\r\n\r\n# get organizaitons from pipedrive and create them in zendesk\r\nstartnum = 0\r\nlimitnum = 50\r\n\r\nprint \"Start sync of organizations from pipedrive to zendesk\"\r\n\r\nwhile True:\r\n    response = requests.get('https:\/\/api.pipedrive.com\/v1\/organizations?start=0&amp;api_token=%s&amp;start=%s&amp;limit=%s' % (pipeapi, startnum, limitnum))\r\n    orgdata = response.json()\r\n    organizations = orgdata['data']\r\n    # For each company, try to create it in zendesk\r\n    if organizations:\r\n        for i in organizations:\r\n            data = {\"organization\": {\"name\": i['name']}}\r\n            payload = json.dumps(data)\r\n            headers = {'content-type': 'application\/json'}\r\n            response = requests.post(orgurl, data=payload, auth=(user, pwd), headers=headers)\r\n            if response.status_code == 201:\r\n                print \"%s has been created\" % i['name']\r\n        startnum = startnum + 50\r\n        limitnum = limitnum + 50\r\n    else:\r\n        print \"Synchronized all organizations from pipedrive to zendesk\"\r\n        break\r\n\r\n\r\n# get persons from pipedrive and create users in zendesk\r\nstartnum = 0\r\nlimitnum = 50\r\n\r\nprint \"Start sync of persons from pipedrive to zendesk\"\r\n\r\nwhile True:\r\n    response = requests.get('https:\/\/api.pipedrive.com\/v1\/persons?start=0&amp;api_token=%s&amp;start=%s&amp;limit=%s' % (pipeapi, startnum, limitnum))\r\n    personsdata = response.json()\r\n    persons = personsdata['data']\r\n    if persons:\r\n        for p in persons:\r\n            if p['org_id'] and p['email'][0]['value']:\r\n                data = {\"user\": {\"name\": p['name'], \"email\": p['email'][0]['value'], \"organization\": {\"name\": p['org_id']['name']}}}\r\n                payload = json.dumps(data)\r\n                headers = {'content-type': 'application\/json'}\r\n                response = requests.post(enduserurl, data=payload, auth=(user, pwd), headers=headers)\r\n                if response.status_code == 201:\r\n                    print \"%s has been created under %s\" % (p['name'], p['org_id']['name'])\r\n        startnum = startnum + 50\r\n        limitnum = limitnum + 50\r\n    else:\r\n        print \"Synchronized all contacts from pipedrive to zendesk\"\r\n        break\r\n\r\nruntime = datetime.now() - startTime\r\nprint 'Sync took %s' % runtime<\/pre>\n<p>All of the above is also available on <a href=\"https:\/\/github.com\/mindthevirt\/\">my Github page.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your Customer Service System and your Sales CRM are separated it is important to integrate the systems. Without a proper integration either your Sales or Customer Service team might&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"Synchronize your Pipedrive data with Zendesk #zendesk #pipedrive #crm","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[114],"tags":[231,229,230,228],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Free Pipedrive and Zendesk integration<\/title>\n<meta name=\"description\" content=\"Free custom Pipedrive and Zendesk integration for anybody using Pipedrive as a Sales CRM and Zendesk for Customer Service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mindthevirt.com\/enhance-your-pipedrive-and-zendesk-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Free Pipedrive and Zendesk integration\" \/>\n<meta property=\"og:description\" content=\"Free custom Pipedrive and Zendesk integration for anybody using Pipedrive as a Sales CRM and Zendesk for Customer Service\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mindthevirt.com\/enhance-your-pipedrive-and-zendesk-integration\/\" \/>\n<meta property=\"og:site_name\" content=\"Mind The Virtualization\" \/>\n<meta property=\"article:published_time\" content=\"2018-09-04T15:12:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-09-04T01:46:10+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/107.22.183.175\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-02-at-10.22.56-PM-300x175.png\" \/>\n<meta name=\"author\" content=\"Jan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MindTheVirt\" \/>\n<meta name=\"twitter:site\" content=\"@MindTheVirt\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" 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